Suspending Billing/Accounts:

Refunds & Cancellations

• Registration fees are non-refundable.

• Punch card and drop-in fees are non-refundable.

• Monthly payments are non-refundable, but may be credited under some circumstances:

  • If no practices were attended and the refund is requested within the first week of the month, we can offer a credit for the full monthly amount.

  • If no practices were attended but the refund is requested after the first week, no credit is available.

  • If the swimmer has already attended practice during the month, no credit or refund will be issued.

• Case-by-case prorating may be considered, but is not guaranteed.

Billing & Membership Changes

• Monthly swimmers must have a credit card on file.

• To suspend monthly billing or switch to punch card/drop-in:

  • Email Naima and Kim at least 7 days before the 1st of the month.

  • If no notice is given, the card on file will be charged as usual.

• To suspend an account entirely, email Naima and Kim. Monthly billing will be canceled for the upcoming month according to the same policy.